Найти книгу: "Delivering Utility Computing"

Learn how to design and deploy utility computing systems to save costs and improve the value that IT delivers. The economic downturn that occurred after the .com boom and bust has put the cost of IT in the spotlight. By following the principles of utility computing, also known as on-demand computing, real-time infrastructure, or adaptive enterprise, businesses can improve the IT services they offer, whilst reducing costs and improving agility. Delivering Utility Computing proposes and documents a methodology for delivering utility computing, and provides detailed advice on its principles and benefits. The authors describe a complete and step-by-step process for adapting to a utility computing system, based on proven methodology. Delivering Utility Computing: Provides a comprehensive description of the utility model, offering guidance on design, deployment and maintenance issues, and a strong section on service level agreements (SLAs). Explains in detail how to improve efficiencies and achieve cost reduction in the IT department. Adopts a thorough approach, taking into account current baselines, phasing, task involved, success factors and best practice principles. Presents a method rooted in theory, yet broad-based and practical, illustrated throughout with examples and real-world case studies. This invaluable text provides CIOs, CFOs, system administrators, IT policy makers and professionals looking to develop utility computing practices in their organizations, as well as researchers in computer science, statisticians, engineers, and graduate students, with an in-depth understanding of the concepts and practicalities of utility computing.

Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when modern day call centres were born. It is taking customers and organisations into untested ways of relating: transparently, collaboratively, instantly. The consequences of great and poor service are forever changed. Customer appetite has promoted this form of interaction to the very front of a race to understand. How do digital brands and empowered customers actually behave? Social Customer Service has become Marketing’s R&D lab and a listening hub for the rest of the organisation. It is now where corporate reputations are most likely to be won and lost. ‘Delivering Effective Social Customer Service’ is a complete reference for achieving excellence in this new discipline. It caters to both novice and expert. It is perfect source material for service leaders and digital marketers to read together. Every CXO will recognise in the book a blueprint from which to build their next generation organisation. Even ambitious team leaders should snag a copy for instant subject matter expertise kudos! The centre of the book offers an in depth self-assessment of the competencies that matter. The book is jammed full of strategic insight, action lists, best practice tips and interviews. All the resources anyone needs to build a solid strategy and roadmap. Early adopter workshops based on the book have already taken place and will continue to be offered as another way of engaging with the book’s key lessons. An online resource of the reference material is also provided. Options for an online community are under consideration. This book is the first of its kind. A distillation of what has so far been collectively discovered. Then filtered and expanded through the collective experience of two leading authorities on customer service: Carolyn Blunt and Martin Hill-Wilson.

Mobile computing skills are becoming standard in the IT industry Mobile Computing Deployment and Management: Real World Skills for CompTIA Mobility+ Certification and Beyond is the ultimate reference for mobile computing. Certified Wireless Network Expert Robert J. Bartz guides IT and networking professionals through the fundamental and advanced concepts of mobile computing, providing the information and instruction necessary to get up to speed on current technology and best practices. The book maps to the CompTIA Mobility+ (MB0-001) exam, making it an ideal resource for those seeking this rewarding certification. The mobile device has already overshadowed the PC as a primary means for Internet access for a large portion of the world's population, and by 2020, there will be an estimated 10 billion mobile devices worldwide. Mobile connectivity has become the new standard for business professionals, and when combined with cloud computing, it creates a world where instant access is the norm. To remain relevant, IT professionals must hone their mobile skills. The ability to manage, develop, and secure a mobile infrastructure is quickly becoming a key component to entering the IT industry, and professionals lacking those skills will be left behind. This book covers all aspects of mobile computing, including: Radio frequency, antenna, and cellular technology Physical and logical infrastructure technologies Common mobile device policies and application management Standards and certifications, and more Each chapter includes hands-on exercises, real-world examples, and in-depth guidance from the perspective of a mobile computing expert. IT professionals looking to expand their capabilities need look no further than Mobile Computing Deployment and Management: Real World Skills for CompTIA Mobility+ Certification and Beyond for the most comprehensive approach to mobile computing on the market today.

Building an analysis ecosystem for a smarter approach to intelligence Keith Carter's Actionable Intelligence: A Guide to Delivering Business Results with Big Data Fast! is the comprehensive guide to achieving the dream that business intelligence practitioners have been chasing since the concept itself came into being. Written by an IT visionary with extensive global supply chain experience and insight, this book describes what happens when team members have accurate, reliable, usable, and timely information at their fingertips. With a focus on leveraging big data, the book provides expert guidance on developing an analytical ecosystem to effectively manage, use the internal and external information to deliver business results. This book is written by an author who's been in the trenches for people who are in the trenches. It's for practitioners in the real world, who know delivering results is easier said than done – fraught with failure, and difficult politics. A landscape where reason and passion are needed to make a real difference. This book lays out the appropriate way to establish a culture of fact-based decision making, innovation, forward looking measurements, and appropriate high-speed governance. Readers will enable their organization to: Answer strategic questions faster Reduce data acquisition time and increase analysis time to improve outcomes Shift the focus to positive results rather than past failures Expand opportunities by more effectively and thoughtfully leveraging information Big data makes big promises, but it cannot deliver without the right recipe of people, processes and technology in place. It's about choosing the right people, giving them the right tools, and taking a thoughtful—rather than formulaic–approach. Actionable Intelligence provides expert guidance toward envisioning, budgeting, implementing, and delivering real benefits.