Скачать книгу - When Love Calls

Ruthlessly focus on what's convenient for customers, not what's convenient for you Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied. Speaker and salesperson Michael Aun shares these secrets and many more in It's the Customer, Stupid!, a guide to growing any business by gaining new customers, and, more importantly, by keeping the ones you have happy and coming back for more. This fun-to-read book explains common myths about sales and customer satisfaction, starting with the fact that most businesses think they're customer-centric, but they just aren't. Get proven steps to REALLY put your customer at the center of what you do Distinguish your business from the competition by understanding the principle that good sales ARE good service Author received the Toastmasters «World Championship of Public Speaking» award and is also a full-time businessman practicing what he preaches daily It's the Customer, Stupid! reveals key actions that will shake up your business approach. Your customers will love you for them, and you'll love the effect on sales!

Make every communication count—with a simple, four-step speaking model Whether it's among colleagues at lunch or an audience of a thousand, a leader's role is to move and inspire others. It's not only the big occasions that test a leader's mettle, but the little ones as well—in a casual conversation in the elevator, in phone calls, or one of many incidental, seemingly «insignificant» interactions in everyday work life. Written by one of the world's leading communications coaches, Speaking as a Leader shows you how to make the most of your daily communications, creating a presence on the job as a genuine and constant leader. In this eye-opening guide, aspiring (and established) leaders can enhance their reputations and influence by following a few simple steps. Speaking as a Leader: Shows how to structure your thoughts and message in any situation using a four-step model Offers tips on listening effectively, in three dimensions Details why you are the best visual and how to avoid «Death by PowerPoint» Offers guidance on taking the «numb» out of numbers Includes tips on moving from subject to message With Speaking as a Leader, you'll learn to tap into your innate leadership skills at every occasion—whether small or large—and earn the sort of respect that creates devoted friends and passionate supporters.

Anna has always believed that her mother, Debbie, died 30 years ago on the night she disappeared.But when her father gets a strange note, she realises that she’s never been told the full story of what happened that night on the cliff.Confused and upset, Anna turns to her husband Jack – but when she finds a love letter from another woman in his wallet, she realises there’s no-one left to help her, least of all her family.And then a body is found…

Maude DeVane is home in Montana to prove to the set-in-their-ways townsfolk that she's the doctor they need.What she doesn't need is an arrogant E.R. physician competing on her own turf. Especially if he's Guy Daley. Five years ago they shared a kiss she's been trying to forget ever since. And that's not possible with Guy here raising his teenage niece and spending far too much time at Maude's clinic.It's like a prescription to fall for him again. Worse, Guy's presence is not helping her with the townsfolk. How can she be their GP if they seek him for treatment? And if she has to leave the valley behind, will she lose her chance to find healing…and love?