Excess - Verschworung zur Weltregierung (Ungekurzt)
Автор: Mathias Frey
Год издания: 0000
David Isler, USA-Spezialist des Strategischen Nachrichtendienstes, ist beunruhigt. Wen traf der Kongressabgeordnete Art Sinshy im Hotel Beau Rivage in Genf? Steckt hinter SC16 mehr als nur ein harmloses Manover im Norden von Texas? Und wieso sturzte der Airbus uber dem Pazifik ab? Je langer Isler nachforscht, desto monstroser wird der Verdacht, der sich ihm aufdrangt, doch die Realitat ubertrifft seine dustersten Erwartungen.
Warranty Fraud Management. Reducing Fraud and Other Excess Costs in Warranty and Service Operations
Автор: Matti Kurvinen
Год издания:
Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy. Fraudulent warranty claims occupy an estimated 3-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain—supporting the process far beyond just fraud reduction. Understand the different actors (customers, sales channels, service agents, warranty providers, etc.) and different forms of warranty fraud Uncover issues in your company's warranty processes Learn methods to detect and prevent fraudulent activities Implement a robust system of warranty cost control Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction.
Excessive Crying in Infancy
Автор: Группа авторов
Год издания:
Using findings from one study in particular, but including evidence from a wide range of studies over the past 10 years, Excessive Crying in Infancy addresses potential causes, suggested solutions, and parental response to this common, debilitating problem. Numerous examples and quotations from parents illustrate the book which offers crucial insights into the experience of parents as they struggle to cope with the chaotic disruption that affects every member of the household, desperately seeking a reason for the crying and a cure to end the misery. The positive effects of supportive interventions are highlighted, together with specific messages that may be important to enhance parents' ability to cope. The text will be of particular interest to health visitors and other community health care professionals who offer support and advise to parents in the home or in the clinic.