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Praise for How to Deal with Difficult Customers «The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. It's written with the same wit, humor, and inspiration that have made Anderson's prior books so effective.» –Margaret Callihan, President, Chairman, and CEO, SunTrust Bank, Florida «Anderson knocks another one out of the park with How to Deal with Difficult Customers! The problem is real; Anderson's solutions make sense and, as always, he makes you laugh in the process.» –Mike Roscoe, Editor in Chief, Dealer Magazine «I could not put this book down. It's a salesperson's bible, offering clear and concise how-to advice. If you're in the selling profession and want to sell more, you should read this book . . . twice.» –Warren Lada, Senior Vice President, Saga Communications «An individual executing the ideas within this book will change their own life and their organization. No one has the gift like Anderson to articulate the importance character plays in maximizing potential.» –Mike Tomberlin, CEO, The Tomberlin Group «Throw out all your other sales manuals. Anderson's new book will change the way you look at customers, the way your salespeople look at themselves, and, quite frankly, the way you look at the sales process.» –Dan Janal, President, PRleads.com «What are you waiting for? We all have difficult customers. If you're tired of leaving money on the table because you can't handle them, read this book. If your good customers are turning into difficult customers, read this book. If you want to deliver results year-in and year-out, read, re-read, and apply the lessons of this book.» –Randy Pennington, author, Results Rule!

The town of Linhart had never seen a sophisticated beauty like Sydney Baines, and Russ Klein suspected that whatever had brought the long-legged detective all the way to the Texas Hill Country couldn't be good.And he was right– years of weaning his mother away from Las Vegas's high rollers would be wasted and her gambling addiction would be back in full swing once Sydney's news about his long-lost inheritance got out. At first the big-city sleuth didn't believe it.The harder she pushed the stubborn Texan to take the money, the harder he resisted. Could she pass up the finder's fee her family desperately needed so the charming backwoods adventurer could keep his secret? Because it looked as if botching her assignment was the only way she could catch her man…

FAMILY MATTERSMackenzie Vaughn is determined to learn to run the Montana ranch she’s inherited—even if it means relying on Chet Granger. Years ago, the serious (and seriously handsome) cowboy broke up her relationship with his younger brother, and Mack doesn’t want to remember that heartache.Chet knows gorgeous, spunky Mack is off-limits. His brother would never forgive him, and Chet always puts family first…until he can no longer ignore his feelings. If Chet gives in to his heart, he’ll lose his brother and the ranch they share—if he doesn’t, he could lose Mackenzie forever.