Найти книгу: "How to Deal with Difficult Customers. 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent"

Praise for How to Deal with Difficult Customers «The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. It's written with the same wit, humor, and inspiration that have made Anderson's prior books so effective.» –Margaret Callihan, President, Chairman, and CEO, SunTrust Bank, Florida «Anderson knocks another one out of the park with How to Deal with Difficult Customers! The problem is real; Anderson's solutions make sense and, as always, he makes you laugh in the process.» –Mike Roscoe, Editor in Chief, Dealer Magazine «I could not put this book down. It's a salesperson's bible, offering clear and concise how-to advice. If you're in the selling profession and want to sell more, you should read this book . . . twice.» –Warren Lada, Senior Vice President, Saga Communications «An individual executing the ideas within this book will change their own life and their organization. No one has the gift like Anderson to articulate the importance character plays in maximizing potential.» –Mike Tomberlin, CEO, The Tomberlin Group «Throw out all your other sales manuals. Anderson's new book will change the way you look at customers, the way your salespeople look at themselves, and, quite frankly, the way you look at the sales process.» –Dan Janal, President, PRleads.com «What are you waiting for? We all have difficult customers. If you're tired of leaving money on the table because you can't handle them, read this book. If your good customers are turning into difficult customers, read this book. If you want to deliver results year-in and year-out, read, re-read, and apply the lessons of this book.» –Randy Pennington, author, Results Rule!

Content

Vehicle pre-delivery preparation

• General information about pre-sale preparation
• Defining goals
• Engine
• Transmission
• Undercarriage
• Electrics
• Appearance
• Salon
• Ending

The procedure for selling a car

• Determining the price of a car
• Ways of selling a car
• How to properly sell your car and conduct trading yourself?
• Types of customers

Selecting and inspecting a used car

• General information when choosing a car
• Checking documents
• Car inspection

Car purchase and sale registration

• General information about the sale of a car
• Procedure for registration of purchase and sale for Ukrainian citizens
• Procedure for registration of purchase and sale
• for citizens of the Russian Federation

Fraud in the sale of a car

• Sellers-scammers
• Shoppers-cheaters

Application

• Statements of the crafty sellers of used cars

Полный вариант заголовка: «Theorie des machines simples en ayant egard au frottement de leurs parties et a la roideur des cordages / par C. A. Coulomb».

Inside you will find a simple secret of preserving youth. Dr. Mishkin tried this method on himself for 20 years. It works!