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Connections. We all want them. We seek them in our everyday lives, in our rel ationships with people, places and things. Emotion is at the heart of any meanin gful connection, and how we talk to each other taps into it. Our character, brou ght to life through our voice, is the most powerful tool we have to connect with people, especially when it comes to connecting on an emotional level. In the past, a transactional relationship with customers was sufficient. A simple experience that delivered a clear benefit, such as extra money in their pocket or the easy completion of a task, was all you needed to satisfy and retain existing customers. But times have changed. Today, more than ever, consumers gravitate toward—and increasingly, crave—meaningful experiences. This book focuses on the role of a voice and tone strategy as a part of a successful content strategy. Voice and Tone Strategy: Connecting with People through Content shows you how to create a voice and tone strategy that addresses customer needs and helps you build exceptional customer relationships.


Social Capital and Strategy Effectiveness: An Empirical Study of Entrepreneurial Ventures in a Transition Economy Social Capital and Strategy Effectiveness: An Empirical Study of Entrepreneurial Ventures in a Transition Economy

Автор: I. Manev

Год издания: 

Although new ventures’ competitive positioning and their founders’ social networks are both recognized as important in the context of transition economies, not much is known about their multiplicative effect on performance. We build on the strategic management literature and social network theory to develop theoretical predictions about the role of competitive strategies and social capital for entrepreneurial performance. These are tested with survey data from Bulgaria. We find that both the venture’s competitive strategic positioning and the founder’s networking positively influence performance. The hypothesized moderating effect of networking for the relationship between differentiation strategy and performance received only tentative support. Contrary to expectations, we find a negative moderating effect of networking for the relationship of cost leadership with performance. These results suggest that the entrepreneur’s network plays a role in shaping how strategies influence performance by possibly upholding differentiation and deemphasizing cost leadership strategy. Implications for managerial practice and public policy are discussed.


Стратегия и тактика анализа текста / The Strategy and Tactics of Text Analysis. Учебное пособие Стратегия и тактика анализа текста / The Strategy and Tactics of Text Analysis. Учебное пособие

Автор: А. А. Гольдман

Год издания: 



Сравнительная типология испанского и английского языков: страдательный (пассивный) залог (Voz Pasiva, Passive Voice). Грамматика и практикум из 24 упражнений с ключами по переводу с русского на испанс Сравнительная типология испанского и английского языков: страдательный (пассивный) залог (Voz Pasiva, Passive Voice). Грамматика и практикум из 24 упражнений с ключами по переводу с русского на испанс

Автор: Татьяна Олива Моралес

Год издания: 

В учебном пособии рассматривается страдательный (пассивный) залог в испанском и английском языках и грамматические темы, с ним связанные, в сравнительной типологии испанского и английского языков на примерах, 24 упражнениях по переводу с русского на испанский и английский, с испанского на английский язык и с английского на испанский, 20 упражнений адаптированны по методике © «Лингвистический Реаниматор». Ко всем упражнениям даны ключи. Рекомендуется широкому кругу лиц в качестве самоучителя.


The Voice from the Void: The Great Wireless Mystery The Voice from the Void: The Great Wireless Mystery

Автор: Le Queux William

Год издания: 



A Voice on the Wind, and Other Poems A Voice on the Wind, and Other Poems

Автор: Cawein Madison Julius

Год издания: