Левон Оганесян, основатель Delivery Club
Автор: Максим Спиридонов
Год издания:
Левон Оганесян о том, зачем успешному «офлайн»-бизнесмену идти в онлайн-бизнес, почему хороший сервис не выстроить с помощью аутсорса и почему нельзя отдаляться от первоначальной концепции проекта. Интервью с гостем: – «Наша стратегия менялась постоянно. Неизменной была идея – дать людям качественный сервис по доставке еды». – «Мы – единственный успешный проект на рынке. За день мы передаем партнерам больше, чем все конкуренты вместе взятые за месяц». – В чем ключевое отличие, по мнению Левона, отечественного потребителя от зарубежного? – Каким образом можно продвигать свой сервис через мобильные приложения и какую долю в процентах от заказа, может занять этот канал? – Почему успешный сайт по доставке еды из ресторанов не должен предлагать бытовую технику или медикаменты? – Какое будущее ждет сервисы по доставке еды в России?
The Patient Revolution. How Big Data and Analytics Are Transforming the Health Care Experience
Автор: Krisa Tailor
Год издания:
In The Patient Revolution, author Krisa Tailor—a noted expert in health care innovation and management—explores, through the lens of design thinking, how information technology will take health care into the experience economy. In the experience economy, patients will shift to being empowered consumers who are active participants in their own care. Tailor explores this shift by creating a vision for a newly designed health care system that's focused on both sickness and wellness, and is driven by data and analytics. The new system seamlessly integrates health into our daily lives, and delivers care so uniquely personalized that no two people are provided identical treatments. Connected through data, everyone across the health care ecosystem, including clinicians, insurers, and researchers, will be able to meet individuals wherever they are in their health journey to reach the ultimate goal of keeping people healthy. The patient revolution has just begun and an exciting journey awaits us. Praise for the patient revolution «A full 50% of the US population has at least one chronic disease that requires ongoing monitoring and treatment. Our current health care system is woefully inadequate in providing these individuals with the treatment and support they need. This disparity can only be addressed through empowering patients to better care for themselves and giving providers better tools to care for their patients. Both of those solutions will require the development and application of novel technologies. In Krisa Tailor's book The Patient Revolution, a blueprint is articulated for how this could be achieved, culminating in a vision for a learning health system within 10 years.» —Ricky Bloomfield, MD, Director, Mobile Technology Strategy; Assistant Professor, Duke Medicine «In The Patient Revolution, Krisa Tailor astutely points out that 80% of health is impacted by factors outside of the health care system. Amazon unfortunately knows more about our patients than we do. The prescriptive analytics she describes will allow health care providers to use big data to optimize interventions at the level of the individual patient. The use of analytics will allow providers to improve quality, shape care coordination, and contain costs. Advanced analytics will lead to personalized care and ultimately empowered patients!» —Linda Butler, MD, Vice President of Medical Affairs/Chief Medical Officer/Chief Medical Information Officer, Rex Healthcare «The Patient Revolution provides a practical roadmap on how the industry can capture value by making health and care more personalized, anticipatory, and intuitive to patient needs.» —Ash Damle, CEO, Lumiata «Excellent read. For me, health care represents a unique economy—one focused on technology, but requiring a deep understanding of humanity. Ms. Tailor begins the exploration of how we provide care via the concepts of design thinking, asking how we might redesign care with an eye toward changing the experience. She does an excellent job deconstructing this from the patient experience. I look forward to a hopeful follow-up directed at changing the provider culture.» —Alan Pitt, MD, Chief Medical Officer, Avizia «Whether you're a health care provider looking to gain an understanding of the health care landscape, a health data scientist, or a seasoned business pro, you'll come away with a deeper, nuanced understanding of today's evolving health care system with this book. Krisa Tailor ties together—in a comprehensive, unique way—the worlds of health care administration, clinical practice, design thinking, and business strategy and innovation.» —Steven Chan, MD, MBA, University of California, Davis
The Amish Way. Patient Faith in a Perilous World
Автор: Donald Kraybill B.
Год издания:
A sensitive and realistic look at the spiritual life and practices of the Amish This second book by the authors of the award-winning Amish Grace sheds further light on the Amish, this time on their faith, spirituality, and spiritual practices. They interpret the distinctive practices of the Amish way of life and spirituality in their cultural context and explore their applicability for the wider world. Using a holistic perspective, the book tells the story of Amish religious experience in the words of the Amish themselves. Due to their long-standing friendships and relationships with Amish people, this author team may be the only set of interpreters able to provide an outsider-insider perspective. Provides a behind-the-scenes examination of Amish spiritual life Shows how the Amish practices can be applied to the wider world Written by authors with unprecedented access to the Amish community Written in a lively and engaging style, The Amish Way holds appeal for anyone who has wanted to know more about the inner workings of the Amish way of life.
The Social Media MBA. Your Competitive Edge in Social Media Strategy Development and Delivery
Автор: Christer Holloman
Год издания:
It's a fact that companies so far have only scratched the surface of what can be achieved with social media. Whatever continent, industry, company size, current degree of social media adoption or your job title, the purpose of this book is to inspire you to see how you can raise the bar further to reap new rewards. It will give you the tools to make a difference to your organisation's social media strategy development and delivery going forward. In addition it will also give you more intellectual support and confidence to discuss social media on a higher level with peers, inspire colleagues or negotiate and create support for increased investments from your leadership team. In The Social Media MBA editor Christer Holloman has crowd sourced 15 thought leaders from 4 continents to offer an exceptional educational programme written for experienced social media professionals just like you. In addition, learn through cases studies produced by the social leaders at these brands: ARM by Kerry McGuire Balanza – Director of Strategic Marketing Aviva by Jan Gooding – Global Brand Director Dell by Stuart Handley – Communications Director Evans Cycles by Will Lockie – Head of Social Media GlaxoSmithKlein (Ribena) by Verity Clifton – Brand Marketing Manager Kodak by Madlen Nicolaus – Social Media Manager Phillips by Hans Notenboom – Global Director B2B Online Sage by Cath Sheldon – Online PR Specialist There is more, connect with the co-authors and other readers by joining The Social Media MBA Alumi group, visit http://www.socialmedia-mba.com or search or the group on LinkedIn to stay updated on the latest, ask questions or join the discussions.