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Promising Care: How We Can Rescue Health Care by Improving It collects 16 speeches given over a period of 10 years by Donald M. Berwick, an internationally acclaimed champion of health care improvement throughout the course of his long and storied career as a physician, health care educator and policy expert, leader of the Institute for Healthcare Improvement (IHI), and administrator of the Centers for Medicare & Medicaid Services. These landmark speeches (including all of Berwick’s speeches delivered at IHI’s annual National Forum on Quality Improvement in Health Care from 2003 to 2012) clearly show why our medical systems don’t reliably contribute to our overall health. As a remedy he offers a vision for making our systems better – safer, more effective, more efficient, and more humane. Each of Berwick’s compelling speeches is preceded by a brief commentary by a prominent figure in health care, policy, or politics who has a unique connection to that particular speech. Contributors include such notables as Tom Daschle, Paul Batalden, and Lord Nigel Crisp. Their commentaries reflect on how it felt to hear the speech in the context in which it was delivered, and assess its relevance in today’s health care environment. The introduction is by Maureen Bisognano, CEO of Institute for Healthcare Improvement, and author of Pursuing the Triple Aim. Praise for previous books by Don Berwick Curing Health Care: «The book is an easy and affirming read for anyone who is familiar with and has used the TQM teachings of Dr. Joseph M. Juran and Dr. W. Edwards Deming and would be a simple and informative introduction to the concepts for anyone who has been hearing about TQM but has no idea what it is all about and wants to know more.» —Permanent Fixes (blog) «Donald Berwick is the most clearly heard evangelist of applying industrial methods of continuous quality improvement in health care.» —Annals of Internal Medicine Escape Fire: «With an effective blend of common sense, real-life stories, persuasive metaphors, and out-of-the-box thinking, Dr. Berwick’s presentations make for fascinating reading for anyone interested in improving America’s $1.7 trillion health care system.» —Piper Report «Anyone interested in change in the healthcare system would enjoy this book. In degree programs, the various speeches would be useful for discussion in a health policy readings course.» —The Annals of Pharmacotherapy

This volume brings together the findings from separate studies of community-based and school-based mentoring to unpack the common response to the question of what makes youth mentoring work. A debate that was alive in 2002, when the first New Directions for Youth Development volume on mentoring, edited by Jean Rhodes, was published, centers on whether goal-oriented or relationship-focused interactions (conversations and activities) prove to be more essential for effective youth mentoring. The consensus appeared then to be that the mentoring context defined the answer: in workplace mentoring with teens, an instrumental relationship was deemed essential and resulted in larger impacts, while in the community setting, the developmental relationship was the key ingredient of change. Recent large-scale studies of school-based mentoring have raised this question once again and suggest that understanding how developmental and instrumental relationship styles manifest through goal-directed and relational interactions is essential to effective practice. Because the contexts in which youth mentoring occurs (in the community, in school during the day, or in a structured program after school) affect what happens in the mentor-mentee pair, our goal was to bring together a diverse group of researchers to describe the focus, purpose, and authorship of the mentoring interactions that happen in these contexts in order to help mentors and program staff better understand how youth mentoring relationships can be effective. This is the 126th issue of New Directions for Youth Development the Jossey-Bass quarterly report series dedicated to bringing together everyone concerned with helping young people, including scholars, practitioners, and people from different disciplines and professions. The result is a unique resource presenting thoughtful, multi-faceted approaches to helping our youth develop into responsible, stable, well-rounded citizens.

Marrying the Governess!Buttoned-up governess Daisy Milton buries dreams of marriage and family life in order to support her sister and orphaned niece. But maddeningly attractive Adam, Viscount Ravensworth, is one distraction that shakes Daisy’s safe, stable existence. Now ghosts from Adam’s past in India threaten Daisy’s future.Just what will it take to convince a tightly laced miss to forgo society’s strict code of conduct…and come undone in the arms of a reformed rake?

THE UNCOMPROMISING ITALIANThe Italian you can’t refuseTo avoid exposing his greatest secret, billionaire Alessio Baldini needs the best – Lesley Fox. As challenging as she is alluring, Lesley stands firm against his unyielding nature.Tomboy Lesley is shocked by the extravagant excess of Alessio’s world. She may try to dislike him, but can’t stop her pulse racing when he’s near. To give in would be dangerous… and danger always has consequences.

Playing with scandalLady Joan Morland has already risked her reputation once with dashing Drew Rockleigh. And when her coach is set upon, it’s Drew who rescues her, more roguish and tempting than ever!Then Joan discovers Drew has lost his fortune and decides to repay her debt by helping him. But, after a sizzling kiss, she finds herself compromised once again! This time, scandal is surely inevitable… And the only thing to quell it is a walk down the aisle!